This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.thegoodguide.com (“Site”), whether as a guest or a registered user (“Terms”). Please read these Terms carefully before you start to use the Site. By using our Site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please do not use our Site.

Information about us


The Site is owned and operated by thegoodguide.com Limited (“We”, “Us” and “Our”). We are registered in England and Wales under company number 06264829 and have our registered office at 27 Old Gloucester Street, London, WC1N 3XX. Our VAT number is 928 1302 39.


People who register with our Site become "Guides". They must be at least 13 years of age.


You must register on the Site using accurate and current information about yourself – including your correct name, email address and any other requested details.


During registration, you will select a username which will be associated with your use of the Site. This username can be used as a method of linking to your profile and for other uses that we may make available for usernames.

We reserve the right to remove or revoke the use of a username previously selected by a user, if it is inappropriate, a registered trade mark of a third party, a special keyword which is required for other uses, or for any other reason whatsoever. We are under no obligation to disclose to you our reasons for revoking your use of a specific username.


We reserve the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current or incomplete.


You are responsible for safeguarding your password and you must treat it as confidential. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account, whether or not you have authorised such activities or actions. You will immediately notify us of any unauthorised use of your account.
Accessing and using our Site


This Site is provided for users to share information, ask questions and give answers about topical issues, countries, related travel and general information.


Any access to or use of the Site by anyone under 13 years of age is expressly prohibited. By accessing or using the Site you represent and warrant that you are at least 13 years of age


Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.


We aim to update our Site regularly, and may change the content at any time. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.


From time to time, we may restrict access to some parts of our Site, or our entire Site, to users who have registered with us.
Prohibited uses


You may use our Site only for lawful purposes. You may not use our Site:


In any way that breaches any applicable local, national or international law or regulation;

In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below (“Content Standards”);

To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or

To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

To impersonate or misrepresent your affiliation with any person or entity;

For any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms.


You also agree:

Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of these Terms.

Not to attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.

Not to access without authority, interfere with, damage or disrupt:

any part of our Site;

any equipment or network on which our Site is stored;

any software used in the provision of our Site; or

any equipment or network or software owned or used by any third party.

Uploading content to our Site


We provide interactive services on our Site and encourage you to upload comments and other information and materials (“Contributions”) for the benefit of other users.


You can choose not to receive anonymous questions via the Site. If you wish to opt out of receiving anonymous questions via your account, please update your “Account Settings” and select the option “Don’t Allow Any Anonymous Questions”. Whenever you make use of our interactive services by uploading Contributions to our Site, the Content Standards will apply.


We will not be responsible, or liable to any third party, for the content or accuracy of any Contributions posted by you or any other user of our site.


We have the right to remove any Contributions on our Site if, in our opinion, such Contributions do not comply with the Content Standards or any other part of these Terms, or is otherwise unacceptable. You warrant that any Contributions posted to our Site by you comply with the Content Standards.



Contributions must:


Be accurate (where they state facts);

Be genuinely held (where they state opinions); and

Comply with applicable law in the UK and in any country from which they are posted.


Contributions must not:


Contain any material which is defamatory of any person;

Contain any material which is obscene, offensive, hateful or inflammatory;

Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

Infringe any copyright, database right, trade mark, or any other intellectual property right of any other person;

Be likely to deceive any person;

Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

Promote any illegal activity;

Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

Be likely to harass, upset, embarrass, alarm or annoy any other person;

Be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


Reliance on information posted


Commentary and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.


Interactions between Guides

You are solely responsible for any interactions you have (including any disputes) with other Guides. You understand that we do not in any way screen Guides. You are solely responsible for, and will exercise caution, discretion, common sense and judgment in, using the Site and disclosing personal information to other Guides. You agree to take reasonable precautions in all interactions with other Guides, particularly if you decide to meet a Guide offline, or in person. Your use of the Site and any other content made available through the Site is at your sole risk and discretion and we hereby disclaim any and all liability to you or any third party. We reserve the right to contact Guides, in compliance with applicable law, in order to evaluate compliance with the rules and policies in these Terms. You will cooperate fully with us to investigate any suspected unlawful, fraudulent or improper activity on the Site.


Intellectual property rights


We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.


Any material contributions you post to our Site will be considered non-confidential and non-proprietary. When you post Contributions, you expressly grant us a perpetual, unlimited free license to republish that Contribution on our Site and to publish/use/modify/redistribute/make available and/or sell that text in print or electronic form anywhere in the world as part of an edited compilation or otherwise for any purpose.


You may print off one copy, and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others to material on our Site, but you must not use these for any commercial purposes.


You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.


Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.


Feedback and Suggestions


We welcome and encourage our guides and visitors to provide feedback and suggestions for improvements to the Site (“Feedback”). You may submit Feedback either via our help desk or by emailing us at feedback@thegoodguide.com.

All Feedback will be treated as a Contribution for the purposes of intellectual property rights ownership.


Privacy Policy


We process information about you in accordance with our privacy policy. By using our Site, you consent to such processing and you warrant that all information provided by you is accurate.


Our liability


The material displayed on our Site is provided without any guarantees, conditions or warranties as to its completeness, truth or accuracy, or its usefulness for any particular purpose.


Where you rely on any information or other material contained on this Site you do so entirely at your own risk and you accept that all warranties, conditions and undertakings, express or implied, whether by common law, statute, trade usage, in a course of dealings or otherwise in respect of this Site and its contents are excluded to the fullest extent permitted by law.


Our Site contains information related to foreign countries. You should always investigate and review travel prohibitions, warnings, announcements and advisories issued by the U.K. Government, the European Union (EU) and the relevant country’s government prior to booking travel to foreign countries. We do not warrant that travel to such countries is advisable or without risk.


To the extent permitted by law, we hereby expressly exclude liability for any or all loss or damage incurred by you or any third party of any kind howsoever arising from your use or downloading of any content on our Site, your inability to use or your reliance on this Site or its contents or any other website linked to it or content accessed through it.




You agree to indemnify, defend and hold harmless us, our directors, officers, employees, agents and licensors from and against any claim, liability, cost, damage or loss we may incur (including reasonable legal fees) as a result of any material that you post or transmit on our Site, any actions you take which disrupt access to and/or the functioning of our Site or any breach by you of your obligations and/or warranties under these Terms.


Links to our Site, third party sites and applications


You may link to our home page and your personal profile page on the Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You must not establish a link from any website that is not owned by you.


Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page and your personal profile page on the Site. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the Content Standards.


If you wish to make any use of material on our Site (with the exception of material made available by Creative Commons licences or third parties) other than that set out above, please address your request to copyright@thegoodguide.com. For any requests in relation to material made available by Creative Commons licences or third parties, please contact the relevant third party directly.


Where our Site contains links to other websites, resources and applications provided by third parties, these links are provided for your information only. Links to such websites, resources and applications do not imply any endorsement by our Site of the content, products, or services they make available. We have no control over the contents of those websites, resources and applications, and your use of them will be dealt with in accordance with the relevant third party’s terms of use. We therefore accept no responsibility for them or for any loss or damage that may arise from your use of them. 


Suspension and termination


We will determine, in our discretion, whether there has been a breach of these Terms through your use of our Site. When a breach of these Terms has occurred, we may take such action as we deem appropriate, including taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our Site;
Disable any user identification code or password for our Site;
Immediate, temporary or permanent removal of any Contributions uploaded by you to our Site;
Issue of a warning to you;
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
Further legal action against you; and
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The actions set out above are not limited, and we may take any other action we reasonably deem appropriate.


Jurisdiction and applicable law


The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Site, although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 


These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.


Changes to the Terms and Conditions


We may revise these Terms at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms may also be superseded by provisions or notices published elsewhere on our Site.


By continuing to access or use the Site after those revisions become effective, you agree to be bound by the revised Terms.


Your concerns and alerting us


We do not monitor use of the Site or edit any content updated by users. However, if you have any complaints or objections to any content or material posted, please inform us by “flagging it”, using the “report abuse” functionality or contacting us at help@thegoodguide.com and we will review that specific content. We will use reasonable endeavours to remove any illegal content within a reasonable time of it being brought to our attention.

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